Reserved a car for the next day pickup at 4:30 pm then 15 minutes later a girl called back and told me you might get a car tomorrow but we'll let you know by 4:00 pm, i said that was not acceptable the original person did not say that and either i do or don't have a car and that i cant wait till half an hour before pick up to know whether or not i get a car, so i called thomasville and i explained to them what bainbridge told me, they said that was not right and they would hold a car for me, the next day about 10 the girl from bainbridge said i still might not get a car and i told her cancel my reservation because the nice people 45 minutes away from me (vs 5 minutes in bainbridge) in thomasville held me a car, i then called thomasville to make sure and yes they still had my car and upgraded free, so i will never do business with enterprise in bainbridge, I'll drive the xtra time and go to thomasville
Reserved vehicle and got free upgrade. Everything went smoothly and fast
I gave this location one star because there are no other options - they certainly deserve less. We made a reservation one week in advance for a mid-size SUV. In the late afternoon and one hour before we were supposed to pick up the car, I received a call from this location saying that "unfortunately we don't have the car size that you reserved". That call should have been made much earlier in the day. Only option given to us was to rent us a small car, which is not what we wanted for a family trip nor what we reserved. What a waste of time. I don't recommend this location at all. Next time we will do business in Tallahassee or Thomasville.
Enterprise Rent A Car is a US Car Rental based in Bainbridge, Georgia. Enterprise Rent A Car is located at 1615 E Shotwell St #90, Bainbridge, GA 39819, USA.
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